Hybrid MSP Account Manager - Growth & Retention

Ntiva; Leawood (KS); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401k with match

Life/AD&D coverage

Disability insurance

HSA/PPO options

Employee Assistance Program

Education Reimbursement

Referral bonus

Recognition & Rewards

Promotion tracks

Industry-leading talent

Job summary

Ntiva, a leading IT managed services provider, is seeking an Account Manager in the Kansas City area for a hybrid-remote role (40% remote, 60% onsite). You will drive customer satisfaction and grow revenue across your book of accounts.

Responsibilities include managing ~ $2M in ARR, closing opportunities, conducting in-person and remote client meetings, renewing agreements, onboarding new clients, and partnering with solution architects to scope projects.

Qualifications

• 2-5 years of Client Services/Client facing experience (in IT industry, preferred).
• Experience working with/for a Managed Service Provider (MSP).
• Experience working in a cross functional team.
• Superior people skills; client service and people oriented.
• Ability to communicate and cooperate with various departments in order to obtain information needed.
• Ability to work under pressure, while maintaining a tactful and professional demeanor.
• Strong problem-solving capabilities.
• Highly organized and strong time management skills.

Responsibilities

• Manage approximately $2M in yearly recurring revenue.
• Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis.
• Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward.
• Communicate new product and service offerings to clients.
• Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services.
• On-board new clients while collaborating with the new business development team.
• Work with the solution architect team to effectively scope client projects.
• Identify clients who are at risk and develop retention strategies.
• Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly.
• Communicate Ntiva service/technology/internal integration changes to clients on a regular basis.
• Review client invoices monthly and work with finance department on any needed changes.
• Engage with client’s who have 60+ day past due balances.
• Other duties as assigned

Skills

Client services

MSP experience

Cross-functional collaboration

People skills

Communication

Time management

Problem solving

Negotiation

Education

Bachelor's Degree in Computer Science/IT or related field

Tools

ConnectWise

Service Management System

Job description

Ntiva, a leading IT managed services provider, is seeking an Account Manager in the Kansas City area for a hybrid-remote role (40% remote, 60% onsite). You will drive customer satisfaction and grow revenue across your book of accounts.

Responsibilities include managing ~ $2M in ARR, closing opportunities, conducting in-person and remote client meetings, renewing agreements, onboarding new clients, and partnering with solution architects to scope projects.