Strategic Account Manager – MSP Growth

Ntiva, Inc.; Overland Park (KS); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k + company match

PTO + Holidays

Education Reimbursement

Referral program

Job summary

Ntiva, Inc. in Overland Park, KS is seeking an Account Manager to drive customer satisfaction and grow revenue across a key portfolio.

This hybrid-remote role requires 60% onsite visits or meetings with clients and 40% remote work, with a valid driver’s license and insured vehicle. You will manage roughly $2M in ARR, lead client strategy discussions, renewals, and cross-sell opportunities, and collaborate with a multidisciplinary team to deliver IT solutions.

Qualifications

• Bachelor's degree in Computer Science, IT or relevant field required.
• Experience with ConnectWise or similar service management systems preferred.
• IT industry knowledge and MSP background strongly preferred.

Responsibilities

• Drive customer satisfaction and retain/expand revenue across assigned book of accounts.
• Manage approximately $2M in yearly recurring revenue.
• Hold client meetings to discuss strategy, budgets, and roadmaps to move IT forward.
• Communicate new product and service offerings to clients.
• Oversee renewals and assess opportunities to add services.
• Onboard new clients with collaboration from the new business development team.
• Coordinate with solution architects to scope client projects.
• Identify at-risk accounts and implement retention strategies.
• Provide regular client feedback to Ntiva teams and manage expectations.

Skills

Client facing

MSP experience

Cross-functional teamwork

Communication skills

Time management

Education

Bachelor's degree in Computer Science/IT

Tools

ConnectWise

CRM systems

Job description

Ntiva, Inc. in Overland Park, KS is seeking an Account Manager to drive customer satisfaction and grow revenue across a key portfolio.

This hybrid-remote role requires 60% onsite visits or meetings with clients and 40% remote work, with a valid driver’s license and insured vehicle. You will manage roughly $2M in ARR, lead client strategy discussions, renewals, and cross-sell opportunities, and collaborate with a multidisciplinary team to deliver IT solutions.