Strategic Military Partner & Product Liaison

Battery Ventures; Hampton (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Onebrief seeks a Partner Engagement Manager to serve as a trusted technical partner for customers, maintaining power-user fluency in the platform and translating updates into practical impact for workflows. You will be the primary liaison between the customer and Onebrief, delivering ongoing role-specific training as the product evolves.

You will bridge the technical gap between engineering and the customer, explaining product behavior in actionable terms and coordinating with military customers

Qualifications

• Proven experience in leading operational planning within a military context.
• Exposure to large staff planning in professional military education or service.
• Familiarity with deploying software on classified networks.
• Proven ability to expand business presence within a customer location with software or technology solutions.
• Experience in customer support, on-site and remote, coordinating with engineering teams.
• Strong technical skills to master the application and troubleshoot issues.
• Ability to navigate large government organizations and deliver outcomes.
• Hold a current Top Secret clearance with SCI eligibility and access to DoD facilities.

Responsibilities

• Communicate user needs to the product team and maintain high product proficiency.
• Leverage company resources to meet goals and lead or support exercises.
• Drive adoption through hands-on configuration and customer coaching.
• Coordinate incidents with customers and product engineering when the product is unavailable.
• Align efforts to deliver the best customer experience across commands.
• Enable expansion and upsell opportunities by articulating the Onebrief value proposition.

Skills

Operational planning

Military context

Customer support

Technical liaison

Government navigation

Clearance eligibility

DOD facility access

Job description

Onebrief seeks a Partner Engagement Manager to serve as a trusted technical partner for customers, maintaining power-user fluency in the platform and translating updates into practical impact for workflows. You will be the primary liaison between the customer and Onebrief, delivering ongoing role-specific training as the product evolves.

You will bridge the technical gap between engineering and the customer, explaining product behavior in actionable terms and coordinating with military customers