Partner Engagement Manager, 4th Infantry Division

Onebrief; Colorado Springs (CO); On-site; USD 110,000 - 170,000; Full time

Job summary

Onebrief is seeking a Partner Engagement Manager to serve as the trusted technical partner for military customers. You will maintain power-user level fluency in the platform, translate updates into practical workflow impacts, and act as the primary liaison between the customer and Onebrief as new capabilities roll out.

You will lead training, coordinate with engineering on incidents, and help drive adoption while expanding relationships with Allies and Partners.

Qualifications

• Proven experience in leading operational planning within a military context.
• Experience in customer support and engaging with clients.
• Ability to train users and coach teams on platform adoption.
• Strong product fluency to translate updates into customer value.
• Experience coordinating incidents between customers and engineering teams.
• You hold a current Top Secret clearance with eligibility for SCI and access to DOD facilities.

Responsibilities

• Act as the customer’s trusted technical partner and subject-matter expert.
• Maintain power-user fluency in the Onebrief platform and stay updated on releases.
• Serve as primary communication between customer and Onebrief teams.
• Deliver ongoing, role-specific training to ensure adoption of new capabilities.
• Bridge technical gaps between engineering and customers and explain product behavior clearly.
• Coordinate with customers and product engineering during incidents and outages.
• Uphold the Onebrief brand image and align efforts across commands for best experience.
• Support expansion to Allies and Partners and ensure cross-team synchronization.

Skills

Operational planning

Client engagement

Training & coaching

Product proficiency

Incident coordination

Security clearance

Job description

Consequential Work. Dedicated People.

About Onebrief

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.

Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.

We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.

Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.

Required: Top Secret clearance with eligibility for SCI

In person in Colorado Springs, CO

Why This Role Exists

As a Partner Engagement Manager at Onebrief, you're the customer's trusted technical partner. You serve as the subject-matter expert, maintaining power-user-level fluency in the platform. You stay current on product updates, translating new releases into practical impact for the specific workflows your customer relies on. You act as the primary line of communication between the customer and Onebrief - as the product evolves, you deliver ongoing, role-specific training to ensure users adopt new capabilities rather than getting stuck on outdated workflows. You bridge the technical gap between engineering and the customer, explaining product behavior in terms their staff can actually act on.

What You’ll Do

Core responsibilities:

• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.

• Understand, request, and effectively leverage Company resources to meet the goals of the Company.

• Lead or support exercises.

• Use your observations of our users to recommend product improvements.

• Identify gaps between existing directorate workflows and effective Onebrief usage, then drive adoption through hands-on configuration, user coaching, and workflow optimization.

• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

• Instill the Onebrief brand image.

• Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Partner Engagement Managers to ensure planning and workflows remain synchronized across commands.

• Enable our expansion to Allies and Partners.

Minimum Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.

• Exposure to large staff planning, through classical training in Professional Military Education or through service experience

• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

• Proven ability to expand business presence within a customer location with emphasis on software or technology solutions.

• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.

• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

• You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Preferred Qualifications

• You’re technically adept. You're don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

• Customers trust you. You demonstrate strong interpersonal skills, develop rapport, align diverse perspectives, and communicate with clarity and influence.

• You’re intense about our mission. It’s a core part of who you are

• You’re proactive and adaptable. You see a problem and get to work. You’re comfortable working autonomously or in a cross-functional team, especially in a fast-paced or ambiguous setting

• You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.

Indicators of Success

This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.

A successful Partner Engagement Manager will:

• Opinion and expertise are valued by the customer and company alike (rapport/trust)

• Learns quick, identifies opportunities and drives progress within the account (Forward-leaning/ bias for action)

• Open-minded and able to pivot when priorities shift (Adaptability/ Humility)