Federal Partner Success Manager

Onebrief

Washington (District of Columbia)

Remote

USD 110,000 - 160,000

Full time

11 days ago

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Job summary

Onebrief is a distributed team building AI-powered workflow software for military planning and operational coordination. We help federal teams test strategies, coordinate information, and make decisions with greater clarity when stakes are high.

You will report to our Operations Manager for Federal Delivery and implement Onebrief at new customers, train stakeholders, and win over skeptical planners. You will visit headquarters and coordinate with Product and Engineering to ensure successful

Qualifications

Proven experience supporting operational planning, coordination, or execution within a complex Federal government environment.
Experience working across large Federal organizations and engaging stakeholders at multiple levels to drive alignment and execution.
Familiarity with Federal exercises, operational readiness activities, and the technical and security requirements associated with deploying software on classified government networks.
Proven ability to expand adoption and business presence within Federal customer organizations, particularly for software or technology solutions.
Experience providing high-touch customer support both in person and remotely, including coordinating incident resolution across customers, Product, and Engineering teams.
Strong technical aptitude with the ability to quickly master complex software, troubleshoot issues, and communicate technical concepts effectively to Federal customers.
Proven ability to navigate complex government organizations, build trusted relationships, overcome bureaucratic challenges, and drive measurable customer outcomes.
Current Top Secret clearance with eligibility for SCI and the ability to obtain and maintain access to Federal facilities.

Responsibilities

Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
Understand, request, and effectively leverage Company resources to meet the goals of the Company.
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Identify gaps between existing directorate workflows and effective Onebrief usage, then drive adoption through hands-on configuration, user coaching, and workflow optimization.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Partner Engagement Managers to ensure planning and workflows remain synchronized across commands.
Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.