Strategic Mid-Market Client Success Partner

DHI Group; Des Moines (IA); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Performance bonuses

Education assistance

Learning & development

Generous paid time off

Parental leave

Flexible summer hours

Social & giving events

Job summary

DHI Group, Des Moines-based, is hiring a Client Success Partner – Mid-Market to onboard clients, manage integrations, and deliver meaningful metrics that ensure renewal and growth.

You will communicate with customers by email, phone, and video, coordinating with internal teams to drive product value and client success. This role requires teamwork, data-driven decision making, and strong communication in a hybrid Des Moines setting.

Qualifications

• Ability to work in a team environment.
• Strong organization and time management skills.
• Detail-oriented and data-driven.
• Read and analyze data to make decisions.
• Promote content through social media.
• Explain complex processes simply.
• Microsoft Office proficiency.
• CRM knowledge especially Salesforce and ChurnZero.
• Entrepreneurial, disciplined and results-driven.
• Energetic and self-motivated, with ability to work independently.
• Excellent verbal and written communication.
• Proactive in identifying problems.
• This is a hybrid role with in-office days in West Des Moines on Tue-Thu; schedule is Mon–Thu 8:00–17:00 and Fri 8:00–15:00.

Responsibilities

• Learn and operate internal systems in a fast-paced environment.
• Teach clients how to use external applications by understanding needs.
• Anticipate client needs and build strong relationships.
• Identify and close upsell opportunities to expand revenue.
• Drive client engagement and understand the client journey.
• Maintain consistent client communication and promote product value.
• Share knowledge with clients and promote company learning events (webinars, conferences).
• Collaborate with sales partners to drive revenue growth.

Skills

Teamwork

Organization

Data analysis

Communication

CRM knowledge

Salesforce

ChurnZero

Problem solving

Independence

Verbal & written communication

Education

Associate degree preferred

Tools

Salesforce

ChurnZero

Job description

DHI Group, Des Moines-based, is hiring a Client Success Partner – Mid-Market to onboard clients, manage integrations, and deliver meaningful metrics that ensure renewal and growth.

You will communicate with customers by email, phone, and video, coordinating with internal teams to drive product value and client success. This role requires teamwork, data-driven decision making, and strong communication in a hybrid Des Moines setting.