Strategic Mid-Market Account Manager

Charter Communications

San Diego (CA)

On-site

USD 48,000 - 79,000

Full time

8 days ago

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Job summary

Charter Communications, operating as Spectrum, seeks a Mid Market Account Manager to upsell, renew, and retain voice, data and video services for existing customers in Mid-market and Enterprise segments. You will engage in consultative selling, develop customer-centric proposals, and collaborate with Sales teams to ensure seamless account management.

The role emphasizes building client partnerships, meeting monthly revenue quotas, and leveraging CRM systems to track activity.

Qualifications

High school diploma or GED required.
Bachelor's degree in a business-related field preferred.
Experience in account management or sales in the telecommunications B2B industry.
Proficiency with CRM systems such as Salesforce.

Responsibilities

Upsell voice, data, cloud and video services to existing customers and secure contract renewals.
Win back former customers by presenting solutions and incentives.
Achieve monthly revenue quotas through strategic account management and targeted sales activities.
Initiate contact with prospective clients through telephone outreach and events.
Develop customer-centric proposals that articulate Spectrum's value proposition.
Collaborate with Account Executive and Account Consultant teams for handoffs.
Maintain comprehensive sales databases and drive successful outcomes.