Strategic Mid‑Market Account Manager

Edenred; Boston (MA); On-site; USD 85,000 - 130,000; Full time

Job summary

Edenred, a global Benefits company, seeks a Mid-Market Account Manager in Boston to own a portfolio of mid-market commuter benefits clients post-sale. You will drive renewals, identify growth opportunities, and collaborate with HR, Total Rewards, Finance, and Operations to ensure client success.

You will manage about 50 accounts, maintain renewal forecasts, and shape account management processes as the function evolves, balancing ownership with teamwork to deliver strong outcomes.

Qualifications

• Proven experience in account management or client success with mid-market or enterprise clients.
• Experience leading renewals, commercial conversations, or RFPs.
• Ability to identify upsell or cross-sell opportunities within existing clients.
• Strong stakeholder management and clear communication with leadership and client contacts.

Responsibilities

• Manage a portfolio of ~50 mid-market commuter benefits clients as post-sale point of contact.
• Drive retention, renewals, and account growth through proactive management.
• Build relationships with HR, Total Rewards, Finance, and Operations.
• Lead commercial conversations including renewals, pricing, and contracts when applicable.
• Collaborate with cross-functional teams to resolve issues and improve client experience.

Skills

Account management

Client success

Stakeholder management

Analytical problem solving

Ownership & initiative

Education

High school diploma or equivalent

3+ years related experience

Tools

CRM software

Salesforce

Job description

Edenred, a global Benefits company, seeks a Mid-Market Account Manager in Boston to own a portfolio of mid-market commuter benefits clients post-sale. You will drive renewals, identify growth opportunities, and collaborate with HR, Total Rewards, Finance, and Operations to ensure client success.

You will manage about 50 accounts, maintain renewal forecasts, and shape account management processes as the function evolves, balancing ownership with teamwork to deliver strong outcomes.