Mid Market Account Manager

Edenred SE; Boston (MA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Edenred recherche un(e) Gestionnaire de comptes mid-market pour piloter et développer un portefeuille d’environ 50 comptes clients de avantages commuteur. Vous serez le point de contact principal après la vente, responsable de la rétention à long terme, et identifierez des opportunités de croissance.

Ce rôle exige une forte orientation client, de l'expérience en gestion de comptes et la capacité à naviguer dans un environnement en évolution pour mettre en place des plans d’action et coordonner

Qualifications

• Expérience en gestion de comptes clients et réussite client.
• Participation ou conduite de renouvellements et d’appels RFP.
• Identification d’opportunités d’upsell et de cross-sell.
• Gestion multi-stakeholders et communication avec les dirigeants et équipes internes.
• Capacité à évoluer dans un cadre peu structuré et piloter des initiatives.

Responsibilities

• Gérer un portefeuille d’environ 50 comptes mid-market et servir de point de contact principal après la vente.
• Conduire la rétention, les renouvellements et la croissance du portefeuille par une gestion proactive.
• Établir des relations solides avec les parties prenantes RH, finances, opérations.
• Identifier et poursuivre les opportunités d’upsell et cross-sell.
• Conduire les discussions commerciales, y compris les renouvellements et les termes contractuels.
• Collaborer avec les équipes internes pour résoudre les problèmes clients et améliorer l’expérience.

Skills

Account management

Renewals

Upsell & cross-sell

Stakeholder management

Multi-stakeholder leadership

Ownership

Adaptability

Analytical skills

Problem solving

Attention to detail

Education

High school diploma

Job description

Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique. Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.

Edenred Benefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients. This role will manage approximately 50 mid-market accounts and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring clients feel heard, supported, and understood. This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how mid-market account management operates within the Benefits business. Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.

Essential Functions: Duties and Responsibilities

• Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
• Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
• Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.
• Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
• Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
• Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.
• Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
• Help shape mid-market account management processes, tools, and best practices as the function continues to mature.

Required Experience, Skills & Abilities

Required:

• Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
• Experience participating in or leading renewal processes, commercial conversations, or RFPs.
• Experience identifying upsell or cross-sell opportunities across an existing client base.
• Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.
• Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally.
• High level of ownership and accountability for client outcomes.
• Experience operating in an unstructured or evolving environment where progress requires initiative, judgment, and adaptability.
• Strong analytical and problem-solving skills with a solutions-oriented mindset.
• Willingness to get into the details across client issues, internal workflows, renewals, upsell opportunities, and cross-functional initiatives when needed.
• Ability to manage a larger portfolio while maintaining strong client engagement, prioritization, and commercial discipline.

Preferred:

• Experience in a growing or evolving organization where processes and playbooks were not fully defined.
• Familiarity with commuter benefits, employee benefits, HR technology, or related industries.

Education and Experience

High school diploma or equivalent. A minimum of three years of related experience required. Equivalent combination of education and experience will be considered.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

Interview Process

Phone screen with Talent Acquisition. First round interview with Enterprise Account Manager and Team Lead. Second round interview Senior Director, Account Management Meet and greet with Managing Director.

Affirmative Action/EEO Statement

Edenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities.

L’état d’esprit Edenred - Nous sommes une entreprise unique. Nous recherchons de nouveaux collaborateurs prêts à prendre part à l’aventure Edenred avec la même énergie et la même passion que nous. Vous vous sentirez naturellement à l’aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser. Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux-mêmes au défi pour aller chaque jour plus loin. Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.