Mid-Market Account Growth Leader

Edenred Finland Oy.; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Edenred Benefits is seeking a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients in Boston. You will be the primary post-sale contact for roughly 50 accounts, driving retention and renewal planning while identifying upsell opportunities.

You’ll collaborate with HR, Total Rewards, Finance, Operations, and other stakeholders to resolve issues, manage escalations, and maintain accurate account plans.

Qualifications

• Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
• Experience participating in or leading renewal processes, commercial conversations, or RFPs.
• Experience identifying upsell or cross-sell opportunities across an existing client base.
• Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.

Responsibilities

• Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
• Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
• Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.
• Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
• Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
• Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.
• Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
• Help shape mid-market account management processes, tools, and best practices as the function continues to mature.

Skills

Account management

Client success

Renewals

Upsell/cross-sell

Stakeholder management

Commercial conversations

Analytical/problem solving

Education

High school diploma

3+ years related experience

Job description

Edenred Benefits is seeking a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients in Boston. You will be the primary post-sale contact for roughly 50 accounts, driving retention and renewal planning while identifying upsell opportunities.

You’ll collaborate with HR, Total Rewards, Finance, Operations, and other stakeholders to resolve issues, manage escalations, and maintain accurate account plans.