Strategic Merchant Success Lead (Remote)

ShipBob, Inc.; El Paso (TX); Remote; USD 101,000 - 169,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life 1

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

Job summary

ShipBob, Inc. is seeking a Lead Merchant Success Manager to own a premier portfolio of enterprise merchants, driving growth, expansion, and an exceptional partner experience.

This role will lead quarterly business reviews, negotiate contracts, and collaborate cross-functionally to enhance the merchant journey. You will source and close expansion deals, manage renewals, and apply data analytics to guide strategic actions, with travel up to 15% as needed.

Qualifications

• 8–10 years of experience in account management, sales, or merchant services.
• Experience leading business reviews with executive-level stakeholders.
• Proven ability to negotiate and close complex partnerships.

Responsibilities

• Manage a high‑revenue book of business, driving growth and long‑term retention across your merchant portfolio.
• Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience.
• Source and close expansion deals within your merchant book of business.
• Manage contractual negotiations & renewals to secure long‑term partnerships with our top merchants.
• Partner cross‑functionally with internal stakeholders to continuously improve the merchant experience.
• Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies.
• Conduct quarterly business reviews, in‑person, when possible, to build trusted and lasting relationships at all levels of the merchant business.
• Apply data and analytics to inform decisions, identify trends, and recommend strategic actions.

Skills

Account Management

Sales

Merchant Services

Executive Relationships

Negotiation

Data Analytics

Microsoft Office Suite

Travel

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Lead Merchant Success Manager to own a premier portfolio of enterprise merchants, driving growth, expansion, and an exceptional partner experience.

This role will lead quarterly business reviews, negotiate contracts, and collaborate cross-functionally to enhance the merchant journey. You will source and close expansion deals, manage renewals, and apply data analytics to guide strategic actions, with travel up to 15% as needed.