Senior Enterprise Merchant Success Director

ShipBob, Inc.; United States; Remote; USD 130,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Flexible time off

Paid holidays

Sick leave

Wellness days

401K match

Job summary

ShipBob is seeking an experienced Enterprise Programs Manager to own strategic partnerships with top merchants and drive long-term success. You will conduct regular business reviews, lead cross-functional initiatives across operations, product, and finance, and develop playbooks, SOPs, and reporting frameworks to standardize program delivery.

This role requires a proven track record in supply chain program management and a willingness to travel up to 25% as needed.

Qualifications

• 8+ years of account or program management in supply chain/logistics.
• Strong executive presence and stakeholder management.
• Willingness to travel up to 25%.

Responsibilities

• Own merchant partnerships and act as primary program owner.
• Lead regular business reviews and cross-functional initiatives across operations, product, and finance.
• Develop playbooks, SOPs, and reporting frameworks to standardize program delivery.

Skills

Account management

Program management

Executive presence

Travel readiness

MS Office

Tools

CRM platforms

Reporting tools

MS Office

Job description

ShipBob is seeking an experienced Enterprise Programs Manager to own strategic partnerships with top merchants and drive long-term success. You will conduct regular business reviews, lead cross-functional initiatives across operations, product, and finance, and develop playbooks, SOPs, and reporting frameworks to standardize program delivery.

This role requires a proven track record in supply chain program management and a willingness to travel up to 25% as needed.