Strategic Merchant Success Manager

PayPal Inc.; Chicago (IL); On-site; USD 94,000 - 139,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage for you and your

Financial security and mental health资源

Job summary

PayPal Inc. in Chicago is seeking an experienced Accounts Manager to nurture global merchant relationships, support account managers in strategic initiatives, and boost customer satisfaction and loyalty.

The role focuses on business and process improvements, revenue retention, and collaboration with cross-functional teams to deliver seamless onboarding and sustained merchant success in a dynamic payments environment.

Qualifications

• 5+ years of account management, client success, or sales experience.
• Bachelor's degree or equivalent combination of education and experience.
• Strong understanding of e-commerce and payment solutions.

Responsibilities

• Manage day-to-day operational merchant relationships and address inquiries.
• Support Account Manager with administrative tasks to ensure account success.
• Coordinate onboarding with Solutions Architect and Engineering for smooth integration.
• Drive new business opportunities and assist prospecting efforts.
• Monitor account health and customer satisfaction through feedback and usage data.

Skills

Account management

Sales

Relationship building

Negotiation

Education

Bachelor's degree

Tools

Salesforce

Job description

PayPal Inc. in Chicago is seeking an experienced Accounts Manager to nurture global merchant relationships, support account managers in strategic initiatives, and boost customer satisfaction and loyalty.

The role focuses on business and process improvements, revenue retention, and collaboration with cross-functional teams to deliver seamless onboarding and sustained merchant success in a dynamic payments environment.