Global Merchant Growth & Strategy Manager

PayPal Inc.; New York (NY); Hybrid; USD 103,000 - 153,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage for you and your</

Resources to create financial security

Job summary

PayPal Inc. in New York City seeks an experienced professional to manage operational merchant relationships, support account managers, and drive customer satisfaction and revenue retention.

The role focuses on improving business processes, onboarding, and cross-functional collaboration across product, engineering, and sales teams. The successful candidate will leverage deep payments knowledge, strategic account planning, and strong negotiation skills to deliver sustainable value for merchants

Qualifications

• 5+ years of experience in account management, client success, or sales.
• Deep understanding of e-commerce, merchant services, and payment solutions.
• Bachelor's degree or an equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships and address questions.
• Support Account Manager with operational and administrative tasks for account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering for onboarding/integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

5+ years account management experience

Payments industry knowledge

Excellent communication

Negotiation skills

CRM proficiency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

PayPal Inc. in New York City seeks an experienced professional to manage operational merchant relationships, support account managers, and drive customer satisfaction and revenue retention.

The role focuses on improving business processes, onboarding, and cross-functional collaboration across product, engineering, and sales teams. The successful candidate will leverage deep payments knowledge, strategic account planning, and strong negotiation skills to deliver sustainable value for merchants