Strategic Meetings & Events Manager

Lodging Dynamics; Birch Ocean Front (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Lodging Dynamics seeks an experienced sales professional to manage assigned group, catering, and event business from inquiry to post-event follow-up. You will negotiate terms, develop proposals, and lead cross‑functional teams to ensure profitable execution and client satisfaction.

You will drive upsell opportunities, maintain key relationships, and coordinate with Sales, F&B, Front Office, and Revenue Management to achieve revenue goals and seamless service delivery.

Qualifications

• Bachelor's degree from an accredited university or equivalent in related field.
• Minimum 2 years of experience in hotel catering, convention services, or event/meeting sales.
• No supervisory experience required.

Responsibilities

• Independently manage a portfolio of assigned group, catering, and event business from initial inquiry through final billing.
• Evaluate and qualify prospective business based on client requirements, inventory, market conditions, revenue potential, operational considerations, and the hotel's sales strategy.
• Determine whether assigned business opportunities support the hotel's revenue and profitability goals; recommend appropriate rates, meeting-room assignments, food and beverage packages, concessions, and alternative dates or solutions.
• Negotiate guestroom rates, catering packages, concessions, event arrangements, and contractual terms within established authority; elevate matters only when they exceed delegated limits.
• Develop customized proposals, contracts, banquet event orders, group resumes, and client communications that accurately reflect negotiated commitments and operational requirements.
• Serve as the primary decision‑making contact for assigned clients following the initial sale; advise clients on program design, guestroom needs, food and beverage selections, meeting logistics, and service solutions.
• Exercise independent judgment in evaluating client requests, last‑minute changes, competing priorities, and potential service issues; develop solutions that balance client satisfaction with hotel efficiency, profitability, and contractual obligations.
• Identify and execute upselling opportunities, including enhanced food and beverage packages, audiovisual services, upgraded event experiences, and additional guestroom or meeting‑space needs.
• Lead weekly banquet event order and group resume meetings with Sales, Food and Beverage, Front Office, Revenue Management, and other operational departments; establish priorities, identify potential challenges, assign follow‑up responsibilities, and facilitate decisions necessary for successful program execution.
• Communicate material changes in group requirements and determine their operational or financial impact; negotiate revised arrangements with clients and coordinate approved changes with affected departments.
• Review and finalize assigned groups and events, including guestroom pickup, final billing, contractual commitments, commissions, rebates, and concessions.
• Review and resolve billing disputes and service‑recovery matters; approve concessions, refunds, or billing adjustments within delegated authority based on contractual obligations, client relationships, service deficiencies, and financial impact.
• Meet with planners following events to assess performance, address deficiencies, identify corrective actions, and pursue rebooking opportunities.
• Build and maintain strategic relationships with existing, prospective, top‑producing, and target accounts through appointments, prospecting calls, correspondence, networking activities, sales blitzes, and site tours.
• Develop account‑specific strategies that support customer retention, revenue growth, and future bookings.
• Independently resolve significant client and guest issues arising from the sales or event process, selecting appropriate solutions within established authority and involving senior management when matters present unusual contractual, legal, or financial exposure.
• Establish clear expectations for clients and internal stakeholders regarding contract terms, deadlines, event requirements, operational limitations, and service delivery.
• Analyze client feedback, event performance, booking patterns, and operational results to identify opportunities for improved revenue, efficiency, communication, and customer satisfaction.
• Recommend and implement process improvements and best practices affecting sales administration, event execution, interdepartmental communication, and the overall client experience.
• Maintain accurate account, sales, booking, and activity information in Delphi or other designated systems; use this information to manage priorities, monitor results, and provide meaningful business updates and recommendations.
• Represent the hotel professionally during client meetings, property tours, industry events, employee functions, and guest programs.
• Participate in sales strategy meetings, operational meetings, training programs, and other hotel activities relevant to assigned responsibilities.

Skills

Negotiation

Client relationship management

Revenue optimization

Sales strategy

Cross-functional collaboration

Communication skills

Event management knowledge

Education

Bachelor's degree

Tools

Delphi

Opera

Cvent

TravelClick

The Knot

Knowland

Marriott/Hilton Sales Tools

Job description

Lodging Dynamics seeks an experienced sales professional to manage assigned group, catering, and event business from inquiry to post-event follow-up. You will negotiate terms, develop proposals, and lead cross‑functional teams to ensure profitable execution and client satisfaction.

You will drive upsell opportunities, maintain key relationships, and coordinate with Sales, F&B, Front Office, and Revenue Management to achieve revenue goals and seamless service delivery.