Strategic Managed Services Customer Success Lead

ISI; Herndon, Northern (VA, KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Competitive benefits

Casual environment

Professional growth support

Job summary

ISI is seeking a Customer Success Manager to own relationships for a portfolio of managed services clients in Herndon, VA. You will drive retention, renewal readiness, and account health across ISI’s offerings.

Leverage internal teams to align on customer priorities and deliver measurable business value. You will communicate with executive stakeholders and manage both day-to-day health and strategic conversations for high-value customers.

Qualifications

• 3+ years in Customer Success or account management.
• Experience managing recurring relationships, renewals, escalations in B2B.
• Strong written and verbal communication with cross-functional influence.

Responsibilities

• Serve as primary relationship owner for an assigned portfolio of managed services customers.
• Lead regular business reviews, cadence calls, and translate activity into business value.
• Own renewal readiness and support renewal strategy for accounts.
• Coordinate with internal teams to deliver a unified customer experience.
• Monitor customer health and maintain accurate account documentation.

Job description

ISI is seeking a Customer Success Manager to own relationships for a portfolio of managed services clients in Herndon, VA. You will drive retention, renewal readiness, and account health across ISI’s offerings.

Leverage internal teams to align on customer priorities and deliver measurable business value. You will communicate with executive stakeholders and manage both day-to-day health and strategic conversations for high-value customers.