Strategic Managed Services CSM (Hybrid)

ISI Enterprises; Herndon (VA); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Casual work environment

Professional growth

Benefits package

Job summary

Industrial Security Integrators, LLC (IsI) seeks a Customer Success Manager to own relationships for a portfolio of managed services clients. You will drive retention, renewal readiness, and business reviews, coordinating with cross-functional teams to deliver value and align service outcomes.

Prospective candidates should demonstrate strong communication, organizational skills, and the ability to manage both day-to-day health and strategic discussions for high-value accounts.

Qualifications

• 3+ years in Customer Success, Account Management, Account Coordination, or similar.
• Experience managing recurring customer relationships, renewals, escalations, or service-based accounts in a B2B environment.
• Strong verbal and written communication skills to build trust across operational and leadership contacts.
• Strong organizational skills and ability to manage multiple accounts and priorities.
• Ability to work cross-functionally and influence outcomes across teams without direct authority.

Responsibilities

• Serve as the primary customer relationship owner for an assigned portfolio of managed services customers.
• Lead regular business reviews, success check-ins, and customer cadence calls.
• Own renewal readiness and support renewal strategy for assigned accounts.
• Coordinate with Support, Engineering, PMO, Compliance, Cybersecurity, and other internal teams.
• Monitor customer health using signals, engagement trends, escalation history, and renewal posture.

Skills

Customer Success

Communication

Cross-functional collaboration

Account management

Tools

Halo CRM

Job description

Industrial Security Integrators, LLC (IsI) seeks a Customer Success Manager to own relationships for a portfolio of managed services clients. You will drive retention, renewal readiness, and business reviews, coordinating with cross-functional teams to deliver value and align service outcomes.

Prospective candidates should demonstrate strong communication, organizational skills, and the ability to manage both day-to-day health and strategic discussions for high-value accounts.