Strategic Digital Campaign Success Manager

ISMG Information Security Media Group; West Windsor (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

ISMG Information Security Media Group is seeking a strategic Customer Success Manager to join our fast-growing Digital Campaigns team. This client-facing role focuses on campaign success, strengthening client relationships, and delivering an exceptional experience across a large portfolio of digital marketing programs.

Ideal candidates thrive in a fast-paced environment, balance multiple priorities, and bring a consultative mindset to client management, acting as a strategic partner to guide

Qualifications

• 3–5 years of experience in a client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing role.
• Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
• Strong preference for candidates with experience in B2B media, ad tech, digital publishing, agency, or integrated marketing environments.
• Proven ability to manage multiple high-volume campaigns simultaneously with strong attention to detail, organization, and follow-through.
• Excellent communication and relationship-building skills, with the ability to confidently engage with clients, internal stakeholders, and executive-level contacts.
• Strategic and proactive mindset with strong problem-solving abilities and a sense of ownership over client outcomes.
• Comfortable navigating ambiguity, adapting quickly, and operating independently in a growing and evolving team environment.
• Ability to analyze campaign performance data, identify trends, and communicate insights effectively.
• Experience with Salesforce, campaign management platforms, or project management tools such as Monday.com is a plus.

Responsibilities

• Manage a high volume of concurrent digital marketing campaigns while ensuring timelines, deliverables, and client expectations are consistently met.
• Serve as the primary point of contact for clients throughout the campaign lifecycle, building trusted relationships through proactive communication, strategic guidance, and exceptional service.
• Lead client touchpoints including campaign kickoffs, insight calls, performance reviews, and strategic planning discussions.
• Monitor campaign performance, analyze KPIs, identify trends, and proactively address risks or gaps to ensure successful outcomes.
• Partner closely with Account Executives and internal stakeholders to support client retention, growth opportunities, and overall account success.
• Translate campaign performance data into actionable recommendations and strategic insights for clients.
• Collaborate cross-functionally with Campaign Operations, Sales, Product, and Leadership teams to deliver a seamless customer experience.
• Contribute to process improvements, operational efficiency initiatives, and evolving best practices as the Customer Success function continues to scale and mature.
• Maintain accurate documentation, client notes, and campaign tracking within Salesforce, Monday.com, and other internal systems.

Skills

Client-facing

Communication

Relationship-building

Strategic mindset

Problem-solving

Independence

Data analysis

Adaptability

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Salesforce

Monday.com

Campaign management platforms

Project management tools

Job description

ISMG Information Security Media Group is seeking a strategic Customer Success Manager to join our fast-growing Digital Campaigns team. This client-facing role focuses on campaign success, strengthening client relationships, and delivering an exceptional experience across a large portfolio of digital marketing programs.

Ideal candidates thrive in a fast-paced environment, balance multiple priorities, and bring a consultative mindset to client management, acting as a strategic partner to guide