Strategic Campaign Success Manager

ISMG Information Security Media Group; Princeton (NJ); On-site; USD 80,000 - 95,000; Full time

Job summary

ISMG Information Security Media Group is seeking a strategic Customer Success Manager to join our Digital Campaigns team. You will drive campaign success, strengthen client relationships, and deliver a best-in-class experience across a large portfolio of digital programs.

This fast-paced role requires proactive guidance, relationship-building with executive-level clients, and collaboration with Sales, Operations, and Leadership to ensure renewals and growth.

Qualifications

• 3-5 years of experience in client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing.
• Bachelor's degree in Marketing, Communications, Business, or related field preferred.
• Experience in B2B media, ad tech, digital publishing, or agency environments is a plus.

Responsibilities

• Manage a high volume of concurrent digital marketing campaigns with timelines and deliverables.
• Serve as the primary client contact throughout the campaign lifecycle and build trusted relationships.
• Lead client touchpoints including kickoffs, insight calls, and performance reviews.
• Monitor campaign performance, analyze KPIs, identify trends, and address risks.
• Collaborate with Account Executives and internal teams to support retention and growth.
• Translate performance data into actionable recommendations and insights for clients.
• Maintain documentation and campaign tracking in Salesforce and Monday.com.

Skills

Client relations

Campaign management

Sales planning

Account management

Digital marketing

Education

Bachelor's degree

Tools

Salesforce

Monday.com

Job description

ISMG Information Security Media Group is seeking a strategic Customer Success Manager to join our Digital Campaigns team. You will drive campaign success, strengthen client relationships, and deliver a best-in-class experience across a large portfolio of digital programs.

This fast-paced role requires proactive guidance, relationship-building with executive-level clients, and collaboration with Sales, Operations, and Leadership to ensure renewals and growth.