Strategic Logistics Analyst: Operations & Excellence

Leidos; Town of Springfield (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Leidos is seeking a Logistics Administrator to support inquiries related to inventory, repairs, returns, and field servicing. You will serve as the central point of contact between internal teams and external service providers, ensuring accuracy and compliance in logistics operations.

The role requires strong organizational skills, at least five years in customer service or service operations, and a TS/SCI w/ Poly clearance. You will mentor junior staff and help improve processes.

Qualifications

• Minimum 5 years of relevant experience in customer service, technical support, or service operations.
• TS/SCI w/ Poly Clearance required.
• Strong communication and problem-solving skills.
• Experience maintaining repair/service logs and case documentation.

Responsibilities

• Operate material handling equipment including pallet jacks and forklifts.
• Respond to and resolve customer service inquiries and logistics issues by initiating actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely resolution.
• Maintain logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement by identifying inefficiencies and suggesting process enhancements.

Skills

Customer service

Troubleshooting

CRM software

Communication

Independent work

Documentation

Education

High school diploma

Associate degree or higher

Tools

CRM software

Job description

Leidos is seeking a Logistics Administrator to support inquiries related to inventory, repairs, returns, and field servicing. You will serve as the central point of contact between internal teams and external service providers, ensuring accuracy and compliance in logistics operations.

The role requires strong organizational skills, at least five years in customer service or service operations, and a TS/SCI w/ Poly clearance. You will mentor junior staff and help improve processes.