Logistics Analyst

Leidos; Town of Springfield (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Leidos is seeking a Logistics Administrator to support inquiries related to inventory, repairs, returns, and field servicing. You will serve as the central point of contact between internal teams and external service providers, ensuring accuracy and compliance in logistics operations.

The role requires strong organizational skills, at least five years in customer service or service operations, and a TS/SCI w/ Poly clearance. You will mentor junior staff and help improve processes.

Qualifications

• Minimum 5 years of relevant experience in customer service, technical support, or service operations.
• TS/SCI w/ Poly Clearance required.
• Strong communication and problem-solving skills.
• Experience maintaining repair/service logs and case documentation.

Responsibilities

• Operate material handling equipment including pallet jacks and forklifts.
• Respond to and resolve customer service inquiries and logistics issues by initiating actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely resolution.
• Maintain logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement by identifying inefficiencies and suggesting process enhancements.

Skills

Customer service

Troubleshooting

CRM software

Communication

Independent work

Documentation

Education

High school diploma

Associate degree or higher

Tools

CRM software

Job description

We are seeking a highly organized and detail-oriented Logistics Administrator who is responsible for ensuring smooth and efficient support for inquiries related to logistics, including inventory, repairs, returns, supplier interface, and field servicing. This role serves as a central point of contact between internal departments and external service providers, ensuring that issues are resolved promptly and that logistics operations maintain a high level of accuracy, and compliance.

Primary Responsibilities :

• Operate material handling equipment including pallet jacks and forklifts

• Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests.

• Track and manage the status of logistics actions to ensure timely and effective resolution.

• Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.

• Assist in developing or following existing company guides and protocols for servicing and repair processes.

• Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.

• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.

• Ensure all logistics activities comply with internal standards.

• Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

Basic Qualifications

• TS/SCI w/ Poly Clearance is required

• High school diploma or equivalent.

• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.

• Strong problem-solving skills with the ability to resolve a broad range of customer service issues independently.

• Experience managing and maintaining repair/service logs, records, and case documentation.

• Proficient in handling customer inquiries, order processing, and case management using CRM systems.

• Solid understanding of standard operating procedures (SOPs) and service workflows.

• Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.

• Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.

Preferred Qualifications

• Associate degree or higher in business, logistics, customer service, or a related field.

• Knowledge of technical support or help desk environments, especially in product service or repair.

• Familiarity with change management principles and process improvement methodologies.

• Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination.

• Strong analytical skills and experience in report writing and tracking key service metrics.

• Prior leadership experience in a customer service or operations team setting.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

September 1, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.