Logistics Analyst

Leidos Inc; Springfield (VA); On-site; USD 65,000 - 110,000; Full time

Job summary

Leidos seeks a meticulous Logistics Administrator to support inquiries related to inventory, repairs, returns, and field service requests. You will serve as a central liaison between internal teams and external providers, ensuring accurate records and compliant processes.

The role requires TS/SCI w/ Poly clearance, a high school diploma, and at least 5 years in customer service or service operations. Collaboration with procurement, warehouse, and shipping teams is essential.

Qualifications

• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.
• Ability to resolve a broad range of customer service issues independently.
• Experience managing and maintaining repair/service logs, records, and case documentation.
• Proficiency in handling inquiries, order processing, and case management using CRM systems.
• Familiarity with SOPs and service workflows.

Responsibilities

• Operate material handling equipment including pallet jacks and forklifts.
• Respond to and resolve customer service inquiries and logistics-related issues by initiating actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely resolution.
• Maintain logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following company guides and protocols for servicing and repair processes.
• Coordinate with procurement, warehouse, and shipping/receiving teams.
• Communicate with external courier and transportation services for delivery and pickup schedules.
• Ensure logistics activities comply with internal standards.
• Identify inefficiencies and suggest process improvements.

Skills

Customer service

Problem solving

Communication

Independent work

Mentoring junior staff

Education

Associate degree or higher in business or logistics

Tools

CRM systems

Job description

Description

We are seeking a highly organized and detail-oriented Logistics Administrator who is responsible for ensuring smooth and efficient support for inquiries related to logistics, including inventory, repairs, returns, supplier interface, and field servicing. This role serves as a central point of contact between internal departments and external service providers, ensuring that issues are resolved promptly and that logistics operations maintain a high level of accuracy, and compliance.

Primary Responsibilities:

• Operate material handling equipment including pallet jacks and forklifts
• Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely and effective resolution.
• Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

Basic Qualifications

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent.
• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.
• Strong problem-solving skills with the ability to resolve a broad range of customer service issues independently.
• Experience managing and maintaining repair/service logs, records, and case documentation.
• Proficient in handling customer inquiries, order processing, and case management using CRM systems.
• Solid understanding of standard operating procedures (SOPs) and service workflows.
• Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.
• Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.

Preferred Qualifications

• Associate degree or higher in business, logistics, customer service, or a related field.
• Knowledge of technical support or help desk environments, especially in product service or repair.
• Familiarity with change management principles and process improvement methodologies.
• Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination.
• Strong analytical skills and experience in report writing and tracking key service metrics.

• Prior leadership experience in a customer service or operations team setting.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Pay Range

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.