Onsite Logistics Coordinator | Customer-Focused, Benefits

Hub Group; Gurnee (IL); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life/AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an on-site Customer Service Representative to develop strong relationships with customer contacts at their office and to earn their trust as part of the Hub team supporting their business on site.

Based in Gurnee, IL, the role requires 5–10 years in transportation or shipping, 2 years in customer service, knowledge of LTL/TL/IML, and proficiency with Outlook, Excel, and Word. The position offers a comprehensive benefits package and competitive pay.

Qualifications

• 5–10 years in transportation or shipping roles.
• 2+ years in customer service.
• Knowledge of LTL, TL, and IML.
• Proficiency with Outlook, Excel, Word.
• Strong verbal and written communication.
• Detail-oriented and organized.

Responsibilities

• Answering general customer questions.
• Communicating customer needs to the team in the Hub office.
• Providing shipment status updates upon request.
• Appointment scheduling.
• Paperwork retrieval on delivered shipments.
• Finalizing shipment data for invoicing.
• Additional duties that may be required to support the customer on site in their office.

Skills

Relationship building

Communication

Attention to detail

On-site support

Time management

Tools

MS Office (Outlook, Excel, Word)

Job description

Hub Group is seeking an on-site Customer Service Representative to develop strong relationships with customer contacts at their office and to earn their trust as part of the Hub team supporting their business on site.

Based in Gurnee, IL, the role requires 5–10 years in transportation or shipping, 2 years in customer service, knowledge of LTL/TL/IML, and proficiency with Outlook, Excel, and Word. The position offers a comprehensive benefits package and competitive pay.