Strategic Logistics Account Manager (Bonus Eligible)

Echo Global Logistics, Inc; Detroit (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus

Job summary

Echo Global Logistics, Inc. seeks an Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. January 11, 2027 Start Date. You will coordinate daily shipment requests through phone and email, confidently solving any issues and proactively communicating discrepancies.

You will develop a profound understanding of the shipping market and how to navigate Echo’s technology to benefit clients and the company.

Qualifications

• BA/BS degree with high GPA.
• 1–3 years of customer service experience in a business services environment.
• Strong written and verbal communication skills.

Responsibilities

• Serve as main point of contact for managing the shipping process for clients, ensuring billing accuracy and timeliness.
• Manage existing key account relationships and propose solutions based on shipping patterns and needs.
• Problem solve issues such as missed pickups, late deliveries, damaged freight, or incorrect billing; proactively notify client of changes.
• Coordinate daily shipments via phone, email, and Echo’s client-facing portal; track shipments and resolve discrepancies.

Skills

Strong communication

Calm under pressure

Superior business acumen

Knowledgeable on transportation modes

Team player

Education

BA/BS Degree with high GPA

Job description

Echo Global Logistics, Inc. seeks an Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. January 11, 2027 Start Date. You will coordinate daily shipment requests through phone and email, confidently solving any issues and proactively communicating discrepancies.

You will develop a profound understanding of the shipping market and how to navigate Echo’s technology to benefit clients and the company.