Logistics Account Executive

Echo Global Logistics; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Echo Global Logistics in Detroit seeks an Account Executive to manage relationships with key accounts and proactively offer solutions based on shipping patterns and needs. You will coordinate daily shipment requests by phone and email, resolve issues, and learn Echo's technology to drive value.

In this role you will partner with internal teams to ensure timely billing, track shipments, and communicate any changes to clients.

Qualifications

• BA/BS degree with high GPA required.
• 1–3 years of customer service experience in business services.
• Strong written and verbal communication skills.
• Calm under pressure with strong business acumen.
• Knowledgeable about relevant modes of transportation.
• Team player mentality.

Responsibilities

• Manage existing key account relationships and offer solutions based on shipping patterns and needs.
• Confidently problem solve issues such as a missed pickup, late delivery, damaged freight or incorrect billing.
• Proactively communicate any issues to the client.
• Coordinate all daily shipments through phone, email and Echo's client-facing web portal.
• Ensure accuracy and timeliness of billing while proactively notifying client of any changes.
• Gain competency with Echo's technology and educate clients on its benefits.
• Partner with other departments across Echo to track shipments, resolve discrepancies and file claims completely and correctly in a timely manner.

Skills

Communication skills

Calm under pressure

Business acumen

Team player

Knowledgeable of transportation modes

Customer service experience

Education

Bachelor's degree with high GPA

Job description

Echo is seeking an innovative Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

January 11, 2027 Start Date

Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Executive, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo's unique technology.

Responsibilities:

Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.

• Manage existing key account relationships and offer solutions based on shipping patterns and needs

• Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing

• Proactively communicate any issues to the client

• Coordinate all daily shipments through phone, email and Echo's client-facing web portal

• Ensure accuracy and timeliness of billing while proactively notifying client of any changes

• Gain competency with Echo's technology and educate clients on the benefits of leveraging it

• Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

Qualifications:

• BA/BS Degree with high GPA

• One to three years of customer service experience in a business services environment

• Strong communication skills, both written and verbal

• Calm under pressure

• Superior business acumen

• Knowledgeable on relevant modes of transportation

• Team player mentality

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

This role is eligible for a bonus that is based on a combination of personal and business performance.