Strategic Logistics Account Lead

Echo Global Logistics; Chicago (IL); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Echo Global Logistics in Chicago is seeking an Account Executive in Managed Transportation to maintain and grow client relationships by coordinating daily shipment requests via phone and email, and to navigate Echo's technology.

You will resolve issues promptly, communicate discrepancies to clients, and gain competence with our platform while partnering with internal teams to ensure accurate billing and on-time deliveries.

Qualifications

• BA/BS degree with high GPA.
• 1–3 years of customer service experience in a business services environment.
• Strong written and verbal communication.
• Calm under pressure.
• Superior business acumen.
• Knowledgeable on relevant modes of transportation.
• Team player mentality.

Responsibilities

• Manage existing key account relationships and offer solutions based on shipping patterns and needs.
• Confidently problem solve any issues, such as a missed pickup, late delivery, damaged freight or incorrect billing.
• Proactively communicate any issues to the client.
• Coordinate all daily shipments through phone, email and Echo's client-facing web portal.
• Ensure accuracy and timeliness of billing while proactively notifying client of any changes.
• Gain competency with Echo's technology and educate clients on the benefits of leveraging it.
• Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner.

Skills

Customer service

Communication skills

Problem solving

Team player

Education

BA/BS Degree with high GPA

Job description

Echo Global Logistics in Chicago is seeking an Account Executive in Managed Transportation to maintain and grow client relationships by coordinating daily shipment requests via phone and email, and to navigate Echo's technology.

You will resolve issues promptly, communicate discrepancies to clients, and gain competence with our platform while partnering with internal teams to ensure accurate billing and on-time deliveries.