Strategic Logistics Account Executive - Bonus Eligible

Echo Global Logistics, Inc; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Echo Global Logistics, Inc. is seeking an Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

You will coordinate daily shipment requests through phone, email, and Echo’s client-facing portal, ensuring timely updates and accurate billing. In this role, you will grow client relationships by understanding shipping markets, partnering with internal teams, and delivering reliable service.

Qualifications

• BA/BS degree with high GPA.
• 1–3 years of customer service experience in a business services environment.
• Strong written and verbal communication skills.
• Calm under pressure with strong business acumen.
• Knowledgeable on relevant modes of transportation.

Responsibilities

• Serve as the main point of contact for managing the shipping process for key accounts.
• Coordinate daily shipments via phone, email and Echo’s client portal.
• Ensure billing accuracy and timeliness, notifying the client of changes.
• Proactively communicate issues or discrepancies to the client.
• Collaborate with other departments to resolve discrepancies and file claims.

Skills

Customer service

Communication

Calm under pressure

Team player

Transportation knowledge

Problem solving

Education

Bachelor's degree

Job description

Echo Global Logistics, Inc. is seeking an Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

You will coordinate daily shipment requests through phone, email, and Echo’s client-facing portal, ensuring timely updates and accurate billing. In this role, you will grow client relationships by understanding shipping markets, partnering with internal teams, and delivering reliable service.