Logistics Account Executive

Echo Global Logistics, Inc; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Echo Global Logistics, Inc. is seeking an Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

You will coordinate daily shipment requests through phone, email, and Echo’s client-facing portal, ensuring timely updates and accurate billing. In this role, you will grow client relationships by understanding shipping markets, partnering with internal teams, and delivering reliable service.

Qualifications

• BA/BS degree with high GPA.
• 1–3 years of customer service experience in a business services environment.
• Strong written and verbal communication skills.
• Calm under pressure with strong business acumen.
• Knowledgeable on relevant modes of transportation.

Responsibilities

• Serve as the main point of contact for managing the shipping process for key accounts.
• Coordinate daily shipments via phone, email and Echo’s client portal.
• Ensure billing accuracy and timeliness, notifying the client of changes.
• Proactively communicate issues or discrepancies to the client.
• Collaborate with other departments to resolve discrepancies and file claims.

Skills

Customer service

Communication

Calm under pressure

Team player

Transportation knowledge

Problem solving

Education

Bachelor's degree

Job description

Echo is seeking an innovative Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.January 11, 2027 Start DateOur Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Executive, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo’s unique technology.Responsibilities:Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.Manage existing key account relationships and offer solutions based on shipping patterns and needsConfidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billingProactively communicate any issues to the clientCoordinate all daily shipments through phone, email and Echo’s client-facing web portalEnsure accuracy and timeliness of billing while proactively notifying client of any changesGain competency with Echo’s technology and educate clients on the benefits of leveraging itPartner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely mannerQualifications:BA/BS Degree with high GPAOne to three years of customer service experience in a business services environmentStrong communication skills, both written and verbalCalm under pressureSuperior business acumenKnowledgeable on relevant modes of transportationTeam player mentalityEcho Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.Work environment/physical demands summary:This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.BenefitsFor more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers .This role is eligible for a bonus that is based on a combination of personal and business performance.