Account Management Operations Intern

ODW Logistics, Inc; Hamilton (OH); On-site; USD 33,062,000 - 41,328,000; Full time

Job summary

ODW Logistics is seeking motivated individuals for the Account Management Operations Internship in Hamilton, OH. This role offers hands-on exposure to carrier onboarding, load planning, and cross-functional collaboration within a fast-paced logistics environment.

You will work closely with Brokerage and Account Management teams, building relationships with carriers and customers while gaining insights across the supply chain.

Qualifications

• High school diploma required or pursued; college degree preferred.
• Strong communication and teamwork skills.
• Proficient with MS Office; eager to learn new skills.

Responsibilities

• Carrier onboarding support and carrier setup in TMS.
• Support carrier paperwork procedures with Brokerage leaders.
• Communicate workload issues to Team Leader – Brokerage.
• Maintain and develop relationships with carrier, customer, and account teams.
• Assist in customer load planning and pre-trip planning with carriers.
• Cross-train with Analytics, Dispatch, and Account Management as needed.

Skills

Communication skills

Team player

Time management

MS Office

Willing to learn

Independent worker

Interpersonal skills

Attention to detail

Education

High School Diploma preferred

Pursuing college degree preferred

Tools

MS Office

Job description

Who We Are

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Who We Are

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Summary/Objective

The Account Management Operations Internship position entails working within the ODW TM Hamilton, OH Office in numerous support roles throughout the Operations Department. We are looking for motivated individuals who want to gain firsthand experience in a fast-paced business environment where a high emphasis is placed on teamwork and collaboration.

Duties

• Carrier Onboarding Support
• Assist in all aspects of carrier set up procedures within TMS
• Work with Brokerage Regional Leaders & Assistants on carrier paperwork procedures
• Communicate any unobtainable work levels back to Team Leader – Brokerage to receive backup support.
• Maintain and develop positive business relationships with carrier personnel as well as personnel within the Brokerage Operational Teams.
• Customer Load Planning Support
• Plan, organize and execute pre-trip planning parameters with carriers on advance notification loads
• Communicate any carrier planning issues back to Account Management and Brokerage personnel.
• Maintain and develop positive business relationships with customer personnel as well as personnel within the Account Management Teams.
• Cross-Training
• As time and business levels permit, cross-train with other departments in the operation (Analytics, Dispatch, Account Management, etc.) to gain introductory knowledge of other industry components.

Skills And Competencies

• Driven, enthusiastic and highly motivated
• Strong communication skills
• Ability to work in a team environment
• Ability to prioritize, multi-task and manage time effectively
• Working knowledge of Microsoft Office
• Must be willing to learn new skills and technology
• Must be able to work unsupervised
• Must have good interpersonal skills for dealing with internal customers
• Attention to detail

Education And Experience

• 4-year High School Degree preferred
• Working towards College Degree completion preferred

Physical Demands

• While performing the duties of this job, the employee is required to talk or hear. The employee frequently is required to stand, sit, walk, use hands and fingers to handle or feel as well as reach with hands and arms. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Travel

• Position is primarily at the Hamilton, OH office location with some travel to Columbus, OH. If business demands any travel, Management will review with the employee in advance.

Other Information

• Full time position
• 40-hour work week (Monday – Friday only)
• Health, dental and supplementary insurance not available
• 401K enrollment with company match not available
• Hourly Non-Exempt Status

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect

| Give and it will be given.

Trust

| Earned over time.

Team

| Accomplish more together.

Opportunity

| Realize your potential.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.