Strategic Litigation & Claims Operations Pro

DNOW; Georgia; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

401(k)/ retirement savings

Comprehensive benefits (medical, etc.)

Paid vacation/holidays

Job summary

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department's dispute resolution and operations, manage pre-litigation claims, coordinate litigation activities, and assist with administrative duties under the Assistant General Counsel.

The role requires at least 5 years of litigation support, strong organizational skills, teamwork, and proficiency in Microsoft Office; experience with TPAs and mass tort preferred.

Qualifications

• Minimum 5 years of litigation support experience.
• Experience working with TPAs on pre-litigation claims; mass tort background preferred.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to work collaboratively as part of a team and promote a positive culture.
• Effective written and verbal communication; ability to draft and review documents.
• Ability to exercise sound judgment and seek clarification as needed.
• Goal-oriented with the ability to multi-task under pressure in a fast-paced environment.
• Self-starter mentality with ability to work independently with limited oversight.

Responsibilities

• Serve as central administrative point for dispute-related matters, tracking statuses, deadlines, budgets, and responsible parties.
• Manage pre-litigation claims with third-party administrator coordination, assess liability exposure, determine strategy, and provide settlement authority.
• Be main point of contact for subpoenas and regulatory inquiries; assess scope and coordinate responses across internal units.
• Assist with discovery responses under attorney supervision and manage electronic and physical files.
• Draft and finalize legal hold orders; issue, track, and audit compliance for holds and custodian releases.
• Audit and process invoices; coordinate with outside counsel, TPAs, and accounts payable.
• Complete special projects and other responsibilities as assigned.

Skills

Litigation support

Pre-litigation claims

TPA coordination

Discovery responses

Drafting documents

Communication

Multitasking under pressure

MS Office proficiency

Tools

Microsoft Office Suite

Job description

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department's dispute resolution and operations, manage pre-litigation claims, coordinate litigation activities, and assist with administrative duties under the Assistant General Counsel.

The role requires at least 5 years of litigation support, strong organizational skills, teamwork, and proficiency in Microsoft Office; experience with TPAs and mass tort preferred.