Dispute Resolution & Claims Operations Specialist

DNOW; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401(k)/ retirement savings

Comprehensive benefits

Paid vacation/holidays

Job summary

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department's dispute resolution and operations, managing pre-litigation claims and coordinating support through filings.

The role reports to the Assistant General Counsel and requires strong organizational, analytical, and communication skills, with experience in working with TPAs and managing billing and legal holds.

Qualifications

• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department.
• Experience working with TPAs on pre-litigation claims and any mass tort background or experience preferred.
• Strong organizational, analytical, and attention-to-detail skills.

Responsibilities

• Serve as a central administrative point of contact for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims in coordination with the Third-Party Administrator (TPA), including evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
• Serve as the main point of contact for any incoming subpoenas and regulatory inquiries. Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
• Provide litigation support, including assisting with responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
• Draft and finalize legal hold orders under attorney supervision. Issue, track, and audit compliance for legal hold orders and custodian releases.
• Audit and process invoices for payment, including coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve any billing discrepancies.
• Complete special projects and other responsibilities, as assigned.

Skills

Litigation support

Pre-litigation claims

Dispute resolution

Documentation

Attention to detail

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Teams

Job description

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department's dispute resolution and operations, managing pre-litigation claims and coordinating support through filings.

The role reports to the Assistant General Counsel and requires strong organizational, analytical, and communication skills, with experience in working with TPAs and managing billing and legal holds.