Strategic Legal Ops Field Manager

Ricoh Americas Holdings; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Commission eligible

Job summary

Ricoh Americas Holdings is seeking a Legal Operations, Field Manager to execute and manage Managed Services across area sites in Los Angeles. You will lead onsite teams, oversee onboarding, billing, and service quality, and ensure alignment with contractual commitments.

The role emphasizes talent development, succession planning, and customer-focused service, with a strong drive for site-level profitability and customer satisfaction.

Qualifications

• Bachelor’s degree preferred.
• 5–7 years of multi-site operations management experience in a client-facing environment.
• Site Manager Level training completed (internal candidates).
• Valid driver’s license and required auto insurance per Ricoh policy.

Responsibilities

• Lead multi-site operations management for the designated area.
• Drive recruitment, development, and succession planning for field resources.
• Manage revenue, billing, and financial reporting at the site level.
• Ensure service delivery aligns with contracts, quality standards, and Ricoh SOPs.
• Develop and maintain strong customer relationships; conduct business reviews and site visits.

Skills

Leadership

Customer service

Communication

PC proficiency

Education

Bachelor’s degree preferred

Site Manager Level training

Job description

Ricoh Americas Holdings is seeking a Legal Operations, Field Manager to execute and manage Managed Services across area sites in Los Angeles. You will lead onsite teams, oversee onboarding, billing, and service quality, and ensure alignment with contractual commitments.

The role emphasizes talent development, succession planning, and customer-focused service, with a strong drive for site-level profitability and customer satisfaction.