Strategic Legal Operations & Analytics Leader

ICW Group; Orlando (FL); On-site; USD 138,000 - 232,000; Full time

Benefits offered by this job

401K retirement plan

Paid time off

Paid holidays

Bonus potential

Job summary

ICW Group, a national insurer, seeks a Legal Operations & Analytics Manager to strategically manage our outside counsel panel and oversee e-billing across lines of business. The role emphasizes data-driven governance and cost control to improve defense outcomes.

You will collaborate with Claims, Finance, and Analytics to forecast spend, design performance scorecards, and drive AI-enabled legal tech adoption. This position is based in the United States with hybrid options.

Qualifications

• Bachelor’s degree in a related field required; JD or paralegal certification preferred.
• Minimum of 7 years’ experience in legal operations or outside counsel management, preferably in P&C.
• Experience with BI/data tools and legal spend management is preferred.

Responsibilities

• Oversee ICW Group’s outside counsel panel across insurance offerings, including panel selection and performance expectations.
• Lead the RFP process and firm onboarding/offboarding; negotiate rates and arrangements.
• Manage billing governance, e-billing, and compliance across lines of business.
• Develop KPIs and scorecards to assess law firm performance, outcomes, efficiency, and costs.
• Partner with Finance/Claims to forecast spend and identify cost-reduction opportunities.
• Pilot AI-enabled legal technology to improve operational workflows and outcomes.

Skills

Advanced Excel

Power BI

Tableau

Education

Bachelor’s degree in a related field

JD / paralegal certification or equivalent

Tools

MS Office

Power BI

Tableau

Job description

ICW Group, a national insurer, seeks a Legal Operations & Analytics Manager to strategically manage our outside counsel panel and oversee e-billing across lines of business. The role emphasizes data-driven governance and cost control to improve defense outcomes.

You will collaborate with Claims, Finance, and Analytics to forecast spend, design performance scorecards, and drive AI-enabled legal tech adoption. This position is based in the United States with hybrid options.