Strategic Legal Operations & Analytics Lead (Hybrid)

ICW Group; San Diego (CA); On-site; USD 138,000 - 232,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with company match

Bonus potential

Paid time off

Paid holidays

Tuition assistance

Job summary

ICW Group is seeking a strategic Legal Operations & Analytics Manager to oversee its outside counsel panel across WC, GL, Auto, and Bad Faith. The role emphasizes data-driven performance, budgeting, spend management, and legal tech enablement.

You will partner with Claims, Finance, IT, and Analytics to drive efficiency, implement AI tools, and improve litigation outcomes while maintaining quality and Cost discipline. Strong analytical skills are essential.

Qualifications

• Bachelor’s degree required (or equivalent combination of education and experience).
• J.D., paralegal certification, or equivalent legal operations credential preferred.

Responsibilities

• Oversees ICW Group's outside counsel panel across WC, GL, Auto, Coverage and Bad Faith.
• Leads RFP process and firm onboarding/offboarding; negotiates rates and arrangements.
• Manages outside counsel spend budgets and quarterly/yearly forecasting with Claims leadership.
• Designs and refines the Defense Attorney Scorecard; tracks KPIs and outcomes.
• Oversees billing policies, e-billing, and compliance; identifies cost-saving opportunities.

Skills

MS Office

Power BI

Tableau

E-billing

AI in legal

Counsel management

Education

Bachelor’s degree in related field

J.D. or paralegal cert preferred

Tools

Power BI

Tableau

Excel

Job description

ICW Group is seeking a strategic Legal Operations & Analytics Manager to oversee its outside counsel panel across WC, GL, Auto, and Bad Faith. The role emphasizes data-driven performance, budgeting, spend management, and legal tech enablement.

You will partner with Claims, Finance, IT, and Analytics to drive efficiency, implement AI tools, and improve litigation outcomes while maintaining quality and Cost discipline. Strong analytical skills are essential.