Strategic Legal Ops & Analytics Lead — AI, Panel & Spend

ICW INSURANCE COMPANY OF THE WEST; Carmel Point (CA); On-site; USD 138,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Job summary

ICW Group in California seeks a Legal Operations & Analytics Manager to oversee the outside counsel panel, monitor defense spend across workers' compensation, general liability, auto liability, coverage, and bad faith, and drive data-driven performance with KPI-based scorecards.

The role leads RFPs, negotiates rates, and partners with Claims, Finance, and IT to leverage AI and legal tech to improve outcomes and efficiency across multiple lines of business.

Qualifications

• Bachelor’s degree in a related field required (or equivalent education/experience).
• J.D., paralegal certification, or equivalent legal operations credential preferred.
• Minimum of 7 years’ experience in legal operations, outside counsel management, or claims litigation management.

Responsibilities

• Oversee ICW Group's outside counsel panel across lines of business.
• Lead the RFP process and firm onboarding/offboarding.
• Negotiate rates including alternative fee arrangements as appropriate.
• Serve as primary relationship owner for panel firms, balancing cost with defense quality.
• Manage the Workers' Compensation defense budget and forecast spend by line of business.
• Lead design and refinement of the Defense Attorney Scorecard and KPIs.
• Deliver executive analytics on law firm performance and spend.
• Establish and govern outside counsel billing policies and e-billing.
• Collaborate with Claims, Legal, Finance and Analytics to drive data-driven decisions.
• Evaluate and pilot AI-enabled legal technologies to improve efficiency.

Skills

MS Excel

Power BI

Tableau

E-billing

Education

Bachelor's degree in related field

J.D. or paralegal cert preferred

Tools

Power BI

Tableau

Job description

ICW Group in California seeks a Legal Operations & Analytics Manager to oversee the outside counsel panel, monitor defense spend across workers' compensation, general liability, auto liability, coverage, and bad faith, and drive data-driven performance with KPI-based scorecards.

The role leads RFPs, negotiates rates, and partners with Claims, Finance, and IT to leverage AI and legal tech to improve outcomes and efficiency across multiple lines of business.