Strategic Legal Assistant: Client Delivery

Husch Blackwell; Jefferson City (MO); Hybrid; Confidential; Full time

Job summary

Husch Blackwell LLP is seeking a Client Delivery Specialist (Legal Assistant) to serve as the primary operational partner for assigned attorneys, managing workflow, coordination, and administrative support while reducing attorney project-management burden.

The role requires 5+ years of support experience, 3+ years in legal assistance, and strong MS Office skills. The position may be filled in a hybrid capacity with an onsite component at one of our locations.

Qualifications

• Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience.
• 5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment.
• 3+ years relevant legal assistance experience required.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
• Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
• Ability to handle confidential information of highest level.
• Minimum typing speed of 60 wpm; previous transcription experience preferred.
• Exercise discretion, judgment, and composure.
• Proactive Problem-Solving – Anticipate and resolve before escalation
• Judgment & Discretion – Navigate complexity with senior stakeholders
• Workflow Management – Own full lifecycle with accountability
• Communication – Clear, concise, solution-focused
• Business Partnership – Service mindset with strategic value-add
• Technology Proficiency – AI, automation, continuous upskilling
• Organizational Excellence – Detail-oriented, multi-tasking across portfolios
• Accountability – Follow-through and ownership
• Relationship Management – Build trust across all levels
• Adaptability – Thrive in dynamic, high-pressure environments

Responsibilities

• Manages full lifecycle workflow for assigned attorneys.
• Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.
• Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.
• Handles special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices.
• Effectively uses workflow management software to log and manage workflow.
• Prepares and processes new matter forms, requests conflict checks, and opens new files.
• Coordinate intake and engagement processes, maintain documentation, and reduce repetitive attorney involvement.
• Assists attorneys with tracking and monitoring alternative fee arrangements.
• Assists attorneys with automation, tracking, and monitoring of matter budgets.
• Partner with the billing team to oversee time entry, billing inquiries, and collections.
• Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.
• Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.
• Provides general administrative support: maintains attorney contacts; tracks requirements and activity related to CLE and memberships.
• Provides general administrative support as needed, including operating office equipment; conducts all business confidentially; supports calendar management and travel arrangements.

Skills

Project coordination

Communication

Discretion

Problem-solving

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Husch Blackwell LLP is seeking a Client Delivery Specialist (Legal Assistant) to serve as the primary operational partner for assigned attorneys, managing workflow, coordination, and administrative support while reducing attorney project-management burden.

The role requires 5+ years of support experience, 3+ years in legal assistance, and strong MS Office skills. The position may be filled in a hybrid capacity with an onsite component at one of our locations.