Strategic Leave & Disability Program Lead

First Tech Federal Credit Union

Marlborough (MA)

On-site

USD 83,000 - 100,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off: up to 15 days in first

Paid Time Off: 15 days in first year,

Sick time and personal days

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Marlboro, MA seeks a Senior Leaves Specialist to administer and optimize employee leave programs across FMLA, ADA, and related regulations. You will partner with employees, managers, HR, payroll, and third-party administrators to ensure compliant, employee-centric leave delivery.

The role requires 4+ years in leave/ADA programs, strong regulatory knowledge, and proficiency with HRIS and case-management tools.

Qualifications

Bachelor’s degree in a relevant field or 4 additional years of experience.
4+ years of experience supporting leave of absence and ADA programs.
Strong knowledge of FMLA, ADA, USERRA, paid family and medical leave, and accommodation requirements.
Experience administering complex leave and disability programs, preferably in a multi-state environment.
Demonstrated ability to manage sensitive employee situations with professionalism, discretion, sound judgment, and a customer-focused approach.
Experience collaborating with third-party leave administrators, disability carriers, payroll teams, and HR business partners to deliver effective leave management services.
Proficiency with HRIS, leave management systems, case management tools, and Microsoft Office applications.

Responsibilities

Administer and manage employee leave programs, including FMLA, ADA accommodations, state and local leave programs, parental leave, military leave, disability-related leaves, and other absence management programs.
Serve as the primary subject matter expert for employees, managers, and HR partners, providing guidance on leave policies, eligibility requirements, regulatory obligations, and complex case situations.
Manage complex leave and accommodation cases from intake through resolution, ensuring timely communication, accurate documentation, and compliance with applicable laws and company policies.
Partner with third-party administrators, payroll, benefits, employee relations, and HR teams to coordinate leave administration activities and resolve issues effectively.
Monitor regulatory developments and conduct audits of leave processes, case files, and transactions to ensure compliance, data accuracy, and policy adherence.
Analyze leave metrics and trends, identify opportunities for process improvement, and support projects related to leave administration, system enhancements, and employee experience.