Strategic Leader, Patient Affordability & Access

MSD; North Wales (Montgomery County); Hybrid; USD 142,000 - 224,000; Full time

Job summary

Merck & Co., Inc. seeks an Associate Director, Patient Affordability Solutions to design and operate patient affordability programs, including copay and free-drug offerings.

You will manage vendor contracts, KPIs, and cross-functional alignment with Brand, Hub, Adherence, and Compliance teams to deliver compliant, launch-ready programs within Patient Engagement. The role emphasizes operational readiness, performance management, and equity interventions to improve patient access and persistence

Qualifications

• Minimum BA/BS required.
• 5+ years in biopharma patient services, hub operations, or specialty pharmacy operations management.
• Experience designing and operationalizing affordability programs, including vendor management, program rules, launch readiness, and performance optimization.
• Collaborate with cross-functional stakeholders including brand, access, legal and compliance, finance, vendors, and patient support teams.

Responsibilities

• Assess and select affordability vendors, including evaluation, program setup, contracting, and ongoing performance management.
• Coordinate with Hub Operations and Brand patient support leads to ensure affordability offerings provide a consistent end-to-end experience.
• Design affordability programs and offerings (e.g., CoPay Savings Card) including eligibility criteria and program duration.

Skills

Biopharma patient services

Vendor management

Cross-functional collaboration

Data analysis

Compliance

Education

BA/BS degree

Job description

Merck & Co., Inc. seeks an Associate Director, Patient Affordability Solutions to design and operate patient affordability programs, including copay and free-drug offerings.

You will manage vendor contracts, KPIs, and cross-functional alignment with Brand, Hub, Adherence, and Compliance teams to deliver compliant, launch-ready programs within Patient Engagement. The role emphasizes operational readiness, performance management, and equity interventions to improve patient access and persistence