Senior Director, US Patient Affordability & Support

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 155,000 - 233,000; Full time

Job summary

Vertex Pharmaceuticals Incorporated seeks a Senior Director, US Patient Support Programs to lead affordability strategy and operations. This role will build scalable programs for copay assistance, PAP/free drug, Bridge, and other access offerings, ensuring patient experience and governance standards are met.

The leader will manage a high-performing team, partner with cross-functional stakeholders, vendors, and commercial analytics to drive program performance, compliance, and patient access.

Qualifications

• Bachelor's degree required in a related field.
• 12+ years in patient support, affordability programming, or related healthcare operations.
• 7+ years of leadership with cross-functional and external vendor coordination.
• Experience leading affordability programs such as copay, patient assistance, free-drug, and bridge programs.

Responsibilities

• Develop and lead the US PSP affordability strategy and roadmap.
• Design, implement, and optimize copay, patient assistance, free-drug, bridge, and other access programs.
• Establish governance, policies, procedures, decision rights, and escalation processes for program execution.
• Build, lead, coach, and develop a high-performing affordability team.
• Partner with cross-functional stakeholders to align programs with business objectives and patient needs.
• Oversee external affordability and patient support vendors, ensuring service quality and compliance.

Skills

Affordability strategy

Program leadership

Vendor governance

Cross-functional leadership

Analytics

Executive communication

Process design

Education

Bachelor's degree in business, healthcare administration, finance, life sciences, public health, or related field

Tools

PowerPoint

Excel

Job description

Vertex Pharmaceuticals Incorporated seeks a Senior Director, US Patient Support Programs to lead affordability strategy and operations. This role will build scalable programs for copay assistance, PAP/free drug, Bridge, and other access offerings, ensuring patient experience and governance standards are met.

The leader will manage a high-performing team, partner with cross-functional stakeholders, vendors, and commercial analytics to drive program performance, compliance, and patient access.