Strategic Leader, Catastrophe Claims Operations

Crawford Catastrophe Services; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Crawford Catastrophe Services is seeking a Director of Catastrophe Operations – DESK to lead the catastrophe claims process for multiple groups or locations, driving service delivery excellence and expense control from its Peachtree Corners, GA office.

The role requires mastery in residential claims and a proven ability to manage large property operations, partnering with senior stakeholders and insurers to optimize outcomes and profit. This is an in-office, full-time leadership position.

Qualifications

• Mastery in the technical aspects of residential claims loss experience.
• Proven leadership across large property claims operations with focus on metrics.
• Experience with budgets, planning, and operational efficiency.

Responsibilities

• Direct the catastrophe claims process for multiple groups or locations.
• Manage service delivery and control expenses to maximize profits.
• Provide training and technical expertise to Catastrophe Managers and adjusters.
• Lead a large property claims operation focused on customer service and quality.
• Assist with budgets, planning, and client satisfaction initiatives.

Skills

Leadership

Training & Mentoring

Budgeting & Planning

Operational Excellence

Client Relationship Management

Quality Assurance

Customer Service

Job description

Crawford Catastrophe Services is seeking a Director of Catastrophe Operations – DESK to lead the catastrophe claims process for multiple groups or locations, driving service delivery excellence and expense control from its Peachtree Corners, GA office.

The role requires mastery in residential claims and a proven ability to manage large property operations, partnering with senior stakeholders and insurers to optimize outcomes and profit. This is an in-office, full-time leadership position.