Head of Catastrophe Claims Operations

Crawford & Company; Peachtree Corners, Northern (GA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Crawford & Company in Peachtree Corners, GA, seeks a Director of Catastrophe Operations – DESK to lead the catastrophe claims process across multiple groups. This full-time in-office role demands strong leadership, technical mastery of residential claims, and the ability to manage service delivery, budgets, and client satisfaction.

The role requires developing staff, training Catastrophe Managers and adjusters, driving efficiency, and delivering metrics for exceptional customer service and

Qualifications

• Leadership experience in large property claims operations
• Strong communication with senior stakeholders
• Ability to train and mentor catastrophe managers and adjusters

Responsibilities

• Direct the overall catastrophe claims process for multiple groups or locations
• Manage service delivery and expenses to maximize profits
• Develop staff through training and technical guidance
• Lead budgeting, planning, and client satisfaction initiatives
• Foster relationships with executives and carrier program management

Job description

Crawford & Company in Peachtree Corners, GA, seeks a Director of Catastrophe Operations – DESK to lead the catastrophe claims process across multiple groups. This full-time in-office role demands strong leadership, technical mastery of residential claims, and the ability to manage service delivery, budgets, and client satisfaction.

The role requires developing staff, training Catastrophe Managers and adjusters, driving efficiency, and delivering metrics for exceptional customer service and