Director, Catastrophe Claims Operations

Crawford; Atlanta (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Crawford is seeking a Director of Catastrophe Operations – DESK to lead the catastrophe claims function across multiple groups. This role requires mastery in residential claims loss experience and exceptional leadership to deliver results, improve service quality, and drive efficiency.

The position emphasizes collaboration with executives and carriers to optimize performance. The incumbent will oversee training, operational budgeting, and process improvements, ensuring profitable, high‑quality

Responsibilities

• Directs the overall catastrophe claims process for multiple groups or locations to ensure premium service delivery and efficiency.
• Provides training and technical guidance to Catastrophe Managers and adjusters to optimize the Desk claims program.
• Assists with budgets and planning, operational efficiency, client satisfaction, and product enhancement while managing expenses.

Job description

Under the direction of the VP-Catastrophe Operations, this Director of Catastrophe Operations – DESK, directs the overall catastrophe claims process for multiple groups or locations; ensures maximum profits by managing service delivery and controlling expenses; provides training and technical expertise to Catastrophe Managers and adjusters to ensure the overall optimization of the Desk claims program.

This leader will have a mastery level of experience in the technical aspects of the residential claims’ loss experience. The position will require strong to mastery level leadership competencies that will develop and deliver a result-driven operation. This position will be required to foster relationships and provide key leadership communication with a wide variety of stakeholders at varying levels and roles, including but not limited to Senior and Executive levels and insurance carrier product and program management. This leader must also have a demonstrated record of leading a large property claims operation in delivery of key metrics focused on exceptional customer service and quality. Assists with Budgets & Planning; Operational Efficiency; Client Satisfaction; Product Enhancement.

This is a full-time in-office position that requires local residency within reasonable commuting distance of Crawford’s Global Headquarters in Peachtree Cornors, GA.