Strategic Leader, Catastrophe Claims Operations

Crawford; Atlanta (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Crawford is seeking a Director of Catastrophe Operations – DESK to lead the catastrophe claims function across multiple groups. This role requires mastery in residential claims loss experience and exceptional leadership to deliver results, improve service quality, and drive efficiency.

The position emphasizes collaboration with executives and carriers to optimize performance. The incumbent will oversee training, operational budgeting, and process improvements, ensuring profitable, high‑quality

Responsibilities

• Directs the overall catastrophe claims process for multiple groups or locations to ensure premium service delivery and efficiency.
• Provides training and technical guidance to Catastrophe Managers and adjusters to optimize the Desk claims program.
• Assists with budgets and planning, operational efficiency, client satisfaction, and product enhancement while managing expenses.

Job description

Crawford is seeking a Director of Catastrophe Operations – DESK to lead the catastrophe claims function across multiple groups. This role requires mastery in residential claims loss experience and exceptional leadership to deliver results, improve service quality, and drive efficiency.

The position emphasizes collaboration with executives and carriers to optimize performance. The incumbent will oversee training, operational budgeting, and process improvements, ensuring profitable, high‑quality