Director, Catastrophe Claims Operations

Crawford Catastrophe Services; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Crawford Catastrophe Services is seeking a Director of Catastrophe Operations – DESK to lead the catastrophe claims process for multiple groups or locations, driving service delivery excellence and expense control from its Peachtree Corners, GA office.

The role requires mastery in residential claims and a proven ability to manage large property operations, partnering with senior stakeholders and insurers to optimize outcomes and profit. This is an in-office, full-time leadership position.

Qualifications

• Mastery in the technical aspects of residential claims loss experience.
• Proven leadership across large property claims operations with focus on metrics.
• Experience with budgets, planning, and operational efficiency.

Responsibilities

• Direct the catastrophe claims process for multiple groups or locations.
• Manage service delivery and control expenses to maximize profits.
• Provide training and technical expertise to Catastrophe Managers and adjusters.
• Lead a large property claims operation focused on customer service and quality.
• Assist with budgets, planning, and client satisfaction initiatives.

Skills

Leadership

Training & Mentoring

Budgeting & Planning

Operational Excellence

Client Relationship Management

Quality Assurance

Customer Service

Job description

Under the direction of the VP-Catastrophe Operations, this Director of Catastrophe Operations – DESK, directs the overall catastrophe claims process for multiple groups or locations; ensures maximum profits by managing service delivery and controlling expenses; provides training and technical expertise to Catastrophe Managers and adjusters to ensure the overall optimization of the Desk claims program.

This leader will have a mastery level of experience in the technical aspects of the residential claims’ loss experience. The position will require strong to mastery level leadership competencies that will develop and deliver a result-driven operation. This position will be required to foster relationships and provide key leadership communication with a wide variety of stakeholders at varying levels and roles, including but not limited to Senior and Executive levels and insurance carrier product and program management. This leader must also have a demonstrated record of leading a large property claims operation in delivery of key metrics focused on exceptional customer service and quality. Assists with Budgets & Planning; Operational Efficiency; Client Satisfaction; Product Enhancement.

This is a full-time in-office position that requires local residency within reasonable commuting distance of Crawford’s Global Headquarters in Peachtree Cornors, GA.