Strategic Lead, Patient Support Programs (Remote)

Merck; Lincoln (NE); Remote; USD 157,000 - 247,000; Full time

Benefits offered by this job

Remote work

Job summary

Merck is seeking an Associate Director to lead the Patient Support Program Strategy within the U.S. Oncology business.

You will define the vision for hub services, enrollment and data policies, and affordability programs, coordinating with reimbursement, patient navigation, and support teams to deliver patient-centered care. You will partner with internal stakeholders and external vendors to translate strategy into scalable programs, ensuring compliant execution and strong patient access

Qualifications

• Minimum 5 years in pharma/biotech with patient services or hub strategy experience.
• Experience designing and optimizing patient support programs and hub services.
• Strong knowledge of payer dynamics, reimbursement, and PHI/privacy.
• Excellent communication and stakeholder management skills.
• Experience with commercialization or launch of advanced therapies is a plus.

Responsibilities

• Define and evolve PSP strategy, service model, and capabilities.
• Design enrollment and multi-consent processes for patient services.
• Define hub governance, workflows, and escalation pathways.
• Develop affordability strategy and copay program structures.
• Partner with operations and vendors to implement programs.
• Lead vendor performance, governance, and continuous improvement.
• Establish performance metrics and program analytics.
• Collaborate across functions to ensure compliant implementation.

Skills

Adaptability

Campaign Management

Channel Management

Channel Partners

Customer Insights

Data Analysis

Market Development

Marketing Channels

Market Research

Oncology

Patient Engagement

Patient Support

Direct Marketing

Engagement Marketing

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Merck is seeking an Associate Director to lead the Patient Support Program Strategy within the U.S. Oncology business.

You will define the vision for hub services, enrollment and data policies, and affordability programs, coordinating with reimbursement, patient navigation, and support teams to deliver patient-centered care. You will partner with internal stakeholders and external vendors to translate strategy into scalable programs, ensuring compliant execution and strong patient access