Associate Director, Patient Navigator Strategy – Remote

Merck & Co.; United States; A distancia; USD 157.000 - 247.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k) retirement plan

Descripción de la vacante

Merck is seeking an Associate Director, Patient Navigator Strategy to design and enable the INT Patient Navigator capability for a potential U.S. oncology therapy launch.

You will translate insights into scalable engagement models and governance structures to ensure a consistent patient experience from enrollment through treatment completion. You will collaborate with Marketing, Legal, Compliance, and Operations to build navigators' operating model, education resources, and technology

Formación

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations.
• Demonstrated experience designing and implementing patient support programs, patient navigation capabilities, or patient engagement models.
• Experience establishing patient support guardrails, engagement standards, consent requirements, approved messaging, and operational processes.
• Knowledge of patient privacy, informed consent, patient‑facing communications, and compliance considerations.
• Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence decisions and build alignment across a complex matrix organization.

Responsabilidades

• Define the Patient Navigator strategy, operating model, service offerings, and engagement framework.
• Define how Patient Navigators support patients across key treatment milestones.
• Establish the strategy for patient education resources and non-clinical support materials.
• Define consent-capture requirements, messaging, guardrails, escalation pathways, and boundaries.
• Partner with Data & Technology teams to define technology requirements and CRM capabilities.
• Establish navigator performance measures, quality standards, and reporting requirements.
• Collaborate with Marketing, Patient Support Center of Excellence, End-To-End Therapy Operations, Legal, Privacy, Compliance, and other stakeholders.

Conocimientos

Brand Strategy

Direct Marketing

External Partners

Market Development

Marketing

Marketing Channels

Marketing Program Management

Market Research

Oncology

Patient Assistance

Patient Engagement

Patient Management

Patient Support

Patient Treatment

Product Launch Support

Product Management

Stakeholder Management

Educación

Bachelor's degree (BA/BS)

MBA or equivalent

Descripción del empleo

Merck is seeking an Associate Director, Patient Navigator Strategy to design and enable the INT Patient Navigator capability for a potential U.S. oncology therapy launch.

You will translate insights into scalable engagement models and governance structures to ensure a consistent patient experience from enrollment through treatment completion. You will collaborate with Marketing, Legal, Compliance, and Operations to build navigators' operating model, education resources, and technology