Strategic Lead, Patient Support Programs (Remote)

Merck; Boise (ID); Remote; USD 157,000 - 247,000; Full time

Job summary

Merck, a leading global healthcare company, seeks an Associate Director, Patient Support Program Strategy for the U.S. Oncology business.

The role defines vision, governance, and scalable hub services for an individualized therapy, collaborating with vendors and internal teams to optimize patient access and experience. You will drive enrollment and consent design, affordability solutions, and data-driven program governance, ensuring compliant, patient-centered execution across reimbursement and

Qualifications

• Minimum of 5 years of experience in pharmaceutical, biotechnology, with experience spanning patient services, patient access, reimbursement support, affordability programs, or hub strategy.
• Demonstrated experience designing, implementing, and optimizing patient support programs, hub services, affordability solutions, or patient access capabilities.
• Strong understanding of payer dynamics, buy-and-bill reimbursement, medical benefit coverage, and enrollment requirements.

Responsibilities

• Define and evolve the Patient Support Program (PSP) strategy, service model, and capabilities, including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows.
• Design patient enrollment and multi-consent process that support participation in patient services programs, data collection, patient engagement, and treatment initiation.
• Define brand-specific hub business rules, workflows, service requirements, and escalation pathways to ensure patient support capabilities are aligned to the therapy and patient journey.
• Develop and oversee the affordability strategy, copay program structure, and financial assistance solutions to reduce affordability-related barriers to treatment.
• Partner with Patient Access Support Center of Excellence and vendors to translate program strategy into operational execution, ensuring services reflect intended patient experience and business objectives.
• Support vendor selection and oversee hub and affordability partner performance, establishing service expectations and governance processes.
• Establish performance measures and reporting requirements, leveraging patient and operational insights to identify barriers and improve outcomes.
• Partner with cross-functional teams to ensure compliant implementation, operational readiness, and successful execution of patient support and affordability programs.

Skills

Adaptability

Campaign Management

Channel Management

Channel Partners

Clinical Outcomes

Customer Acquisition Strategy

Customer Insights

Customer Marketing

Data Analysis

Direct Marketing

Engagement Marketing

Exploratory Analysis

External Partners

Informed Consent

Market Development

Marketing Channels

Marketing Program Management

Market Research

Media Strategies

Metrics Development

Oncology

Patient Assistance

Patient Engagement

Patient Support

Education

Bachelor's degree or equivalent

MBA or equivalent preferred

Job description

Merck, a leading global healthcare company, seeks an Associate Director, Patient Support Program Strategy for the U.S. Oncology business.

The role defines vision, governance, and scalable hub services for an individualized therapy, collaborating with vendors and internal teams to optimize patient access and experience. You will drive enrollment and consent design, affordability solutions, and data-driven program governance, ensuring compliant, patient-centered execution across reimbursement and