Strategic Lead, Patient Support & Access Programs

Merck; Juneau (AK); A distancia; USD 157.000 - 247.000; Jornada completa

Descripción de la vacante

Merck is seeking an Associate Director for the Patient Support Program Strategy within U.S. Oncology to define and evolve the PSP strategy, governance, and service models for an individualized therapy.

This role will oversee hub services, enrollment and consent processes, affordability solutions, and case management to navigate a complex treatment journey. The role requires launching and optimizing patient access programs, partnering with vendors and internal teams to ensure compliant,

Formación

• Minimum of 5 years of experience in pharmaceutical/biotech with experience spanning patient services, patient access, reimbursement support, affordability programs, or hub strategy.
• Strong understanding of payer dynamics, buy-and-bill reimbursement, medical benefit coverage, benefits investigation and verification, prior authorization, appeals, and patient enrollment requirements.
• Strong understanding of affordability program design, including copay program structures, financial assistance solutions, patient eligibility criteria, annual benefit limits, cost-share considerations, and program governance.
• Experience developing enrollment, consent, and patient data strategies, including programs involving patient support participation, privacy requirements, PHI, and complex data management considerations.
• Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence decisions and build alignment across a complex matrix organization.

Responsabilidades

• Define and evolve PSP strategy, service model, and capabilities including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows.
• Design patient enrollment and multi-consent process that support participation in patient services programs, data collection, patient engagement, and treatment initiation.
• Hub strategy & Governance: Define brand-specific hub business rules, workflows, service requirements, and escalation pathways to align to the therapy and patient journey.
• Develop and oversee the affordability strategy, copay program structure, and financial assistance solutions to reduce affordability-related barriers to treatment.
• Program Implementation: Partner with Patient Access Support Center of Excellence and vendors to translate program strategy into operational execution, ensuring services reflect intended patient experience.
• Vendor Strategy & Performance Management: Support vendor selection and oversee hub and affordability partner performance, establishing service expectations, performance metrics, governance processes, and continuous improvement plans.
• Program Analytics & Optimization: Establish performance measures and reporting requirements, leveraging insights to identify barriers and improve patient outcomes.
• Cross-Functional Leadership & Launch Readiness: Partner with Market Access, Finance, Legal, Privacy, Compliance, Data & Tech teams for compliant implementation and successful launches.

Conocimientos

Adaptability

Campaign Management

Channel Management

Data Analysis

Market Development

Oncology

Patient Engagement

Educación

Bachelor's degree or equivalent (BA/BS)

MBA or equivalent preferred

Descripción del empleo

Merck is seeking an Associate Director for the Patient Support Program Strategy within U.S. Oncology to define and evolve the PSP strategy, governance, and service models for an individualized therapy.

This role will oversee hub services, enrollment and consent processes, affordability solutions, and case management to navigate a complex treatment journey. The role requires launching and optimizing patient access programs, partnering with vendors and internal teams to ensure compliant,