Senior PSP Strategy Lead — Patient Access & Affordability

Merck; Madison (WI); Remote; USD 157,000 - 247,000; Full time

Job summary

Merck is seeking a senior leader to shape the strategy for the Patient Support Program supporting an individualized cancer therapy in the United States. You will define the vision, governance, and service models for hub services, enrollment, affordability, and case management to ensure patient access and experience.

Collaborating with internal teams and external vendors, you will translate strategy into scalable programs, design data strategies, and oversee launch readiness for a potential US

Qualifications

• Minimum of 5 years of experience in pharmaceutical/biotechnology with patient services, access, affordability programs, or hub strategy.

Responsibilities

• Define and evolve the Patient Support Program (PSP) strategy, service model, and capabilities including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows.
• Design patient enrollment and multi-consent processes to support participation in patient services programs, data collection, patient engagement, and treatment initiation.
• Define hub business rules, workflows, service requirements, and escalation pathways for therapy-specific patient support capabilities.
• Develop and oversee the affordability strategy, copay program structure, and financial assistance solutions to reduce barriers to treatment.
• Translate program strategy into operational execution with vendors to reflect patient experience and business objectives.
• Support vendor selection and oversee hub and affordability partner performance with governance and metrics.
• Establish performance measures and reporting requirements to identify barriers and optimize program effectiveness.
• Partner with cross-functional teams to ensure compliant implementation, readiness, and execution of patient support and affordability programs.

Skills

Patient support

Hub strategy

Affordability

Enrollment & consent

Data strategy

Vendor management

Program analytics

Cross-functional leadership

Launch readiness

Oncology patient journeys

Education

Bachelor's degree or equivalent BA/BS

MBA or equivalent preferred

Job description

Merck is seeking a senior leader to shape the strategy for the Patient Support Program supporting an individualized cancer therapy in the United States. You will define the vision, governance, and service models for hub services, enrollment, affordability, and case management to ensure patient access and experience.

Collaborating with internal teams and external vendors, you will translate strategy into scalable programs, design data strategies, and oversee launch readiness for a potential US