Strategic Lead, Customer Engagement Analytics

Capital One National Association

McLean (VA)

On-site

USD 230,400 - 263,000

Full time

14 days+

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Benefits offered by this job

Sponsorship for work authorization

Performance-based incentives

Job summary

Capital One seeks a strategic Business Director to lead analytics for BC&P, turning customer, product and financial data into bold strategies and measurable results. You will guide cross-functional teams across Credit Risk, Marketing, Product, and Operations, driving growth and profitability while fostering a culture of learning and experimentation.

The role emphasizes strong executive communication, leadership of analysts, and the ability to translate insights into action in a fast-paced,

Qualifications

Bachelor’s degree required with strong analytical capabilities.
Proven ability to lead analytics teams and drive business impact.
Experience translating data into actionable strategies across multiple functions.

Responsibilities

Develop and lead analytics strategies for Accounts Payable and Expense Management.
Manage and mentor analysts; build a high-performing team.
Model data, test strategies, and translate findings into business decisions.
Collaborate with IT, Sales, Operations and Finance to improve quality and profitability.
Design and implement product pricing strategies and data-driven marketing insights.
Communicate complex results clearly to executives and partners.